Support & Help Center

To verify your dental license and access professional pricing:

1. Log into your account and go to Account Settings
2. Click on "License Verification" section
3. Upload a clear photo of your current dental license
4. Provide your NPI number and license number
5. Our team will review and approve within 24-48 hours

You'll receive an email confirmation once approved.

We offer multiple shipping options to meet your needs:

• Standard Shipping: 3-5 business days, FREE on orders over $199
• Express Shipping: 1-2 business days, $15.99
• Overnight Shipping: Next business day, $29.99
• Same-Day Delivery: Available in select metro areas, $49.99

Shipping costs are calculated at checkout based on your location and order weight.

Our return policy is designed to be simple and fair:

• Returns accepted within 30 days of delivery
• Products must be unopened and in original packaging
• Consumables and custom items are non-returnable
• Equipment returns may be subject to restocking fees

To initiate a return, visit your Order History and click "Return Item" or contact our support team.

We accept various payment methods for your convenience:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Business Credit Cards and Corporate Cards
• Net 30 Terms (for qualified accounts)
• Purchase Orders (PO) for established customers
• Wire Transfers for large orders

Net 30 terms require credit application and approval.

Tracking your order is easy with multiple options:

• Check your email for shipping confirmation with tracking number
• Log into your account and visit "Order History"
• Use our order tracking tool on the homepage
• Download our mobile app for real-time notifications

You'll receive updates at each stage: processing, shipped, out for delivery, and delivered.

Yes! We offer several ways to save on bulk orders:

• Quantity Discounts: Automatic savings on eligible items
• Practice Packages: Bundled supplies at reduced rates
• Annual Contracts: Lock in lower prices for recurring orders
• Group Purchasing: Join with other practices for better rates

Contact our sales team at 1-800-DENTAL-1 for custom pricing on large orders.

Automatic reordering saves time and ensures you never run out:

1. Go to your Order History and find the items you want to reorder
2. Click "Set up Auto-Reorder" next to eligible products
3. Choose your delivery frequency (weekly, monthly, quarterly)
4. Set quantity and any special instructions
5. Review and confirm your auto-reorder settings

You can modify or cancel auto-reorders anytime in your account settings.

We take product quality seriously and will make it right:

• Report damage within 48 hours of delivery
• Take photos of damaged items and packaging
• Contact us via chat, phone, or support ticket
• We'll arrange immediate replacement or refund
• No need to return damaged items in most cases

For urgent replacements, we offer same-day shipping in select areas.

Yes! We offer comprehensive training and support:

• Equipment Training: On-site installation and training
• Webinars: Monthly sessions on new products and techniques
• Video Tutorials: Step-by-step guides in your account
• CE Courses: Continuing education credits available
• Expert Consultations: One-on-one product guidance

Most training is included with equipment purchases or available at no cost.

Join our network of verified suppliers:

1. Complete our supplier application online
2. Provide business license and tax documentation
3. Submit product catalogs and certifications
4. Pass our quality and compliance review
5. Complete onboarding and training process

Contact our partner team at partners@dentalhub.com to get started.